New Survey Shows only 6% of Consumers Feel Businesses Exceed Expectations - while 35% of Businesses Think they Do The following news release addresses the gap between how consumers believe businesses meet or exceed expectations versus businesses themselves. I was granted permission to release it as a blog and I... Read more →

Expanding the Horizons of Corporate Social Responsibility This guest blog was written by Charlie Fletcher. He can be reached at the email below. There should be no argument that diversity and inclusion must be integral parts of your business. At the most basic level, you have social, ethical, and legal... Read more →

Thoughts on Understanding Leadership Last week I wrote a blog about the importance of ethical leadership in the workplace. I addressed the qualities of an ethical leader including honesty, trustworthiness, fair-minded, responsible, accountable, and having integrity. Martin Luenendonk also addresses “The Qualities of an Ethical Leader.” He describes a variety... Read more →